Last updated: 2026

What we collect

When you contact us or submit an inquiry — through our contact form, the medical report submission form, or WhatsApp — we collect the information you provide, which may include your name, contact details (email, phone/WhatsApp number), country, age, a description of your medical condition, and any medical reports or documents you choose to upload.

How we use it

We use this information solely to coordinate your care — connecting your case with the relevant hospital and specialist team, responding to your inquiries, and following up on your treatment journey. We do not sell your information, and we do not share it with third parties for marketing purposes.

Medical reports

Medical reports you upload are transmitted securely and stored only for the purpose of coordinating your treatment. They are not made publicly accessible, and access is limited to our patient coordination team and the hospital/specialist team relevant to your case.

WhatsApp communication

If you contact us or provide your number via WhatsApp, we may use it to send you updates related to your inquiry, such as confirming receipt of your submitted reports. We do not use your WhatsApp number for unrelated marketing messages.

Cookies and analytics

We may use cookies and similar technologies to understand how visitors use our site and to improve your experience. Where analytics tools are in use, they only run after you accept our cookie notice; declining means only strictly necessary functionality is used.

Your choices

You can ask us to access, correct, or delete the information we hold about you at any time by contacting us at truecareonline24@gmail.com or via WhatsApp at +91 97205 74548.

Contact us

If you have questions about this policy or how your information is handled, please reach out to us using the contact details above.